Refund & Cancellation Policy

Cancellation

There is nothing to cancel: passes don't renew. Your access continues until the end date shown in Billing and then stops unless you buy another pass. You can also delete your account at any time from Settings.

When we refund in full

• Duplicate payments for the same order or the same period.
• Payments that didn't activate your membership — for example, money was debited but our system couldn't confirm it. Most of these are resolved automatically within minutes; if not, contact us.
• If we terminate your membership without cause, we refund the unused days on a pro-rata basis.
• If a refund is required by law.

Other cases

Apart from the cases above, a pass is non-refundable once its period has started. If something went wrong with the service, tell us — we'll look at every request individually and may offer a refund or extra days at our discretion.

How to request a refund

1. Use the contact form with the topic “Billing or payment”.
2. Include your Razorpay payment ID (starts with pay_) or order ID (starts with order_) from Billing or your payment receipt.
3. We reply within 2 business days.

Timelines

Approved refunds are initiated through Razorpay to your original payment method within 5–7 business days of approval. Your bank or card issuer may take a further 5–10 business days to show the credit. A full refund removes the days that payment added to your membership.